Shipping Policy

At CMSH Strawberry Life, we aim to process and deliver your order as quickly and reliably as possible.

Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. Processing time may be longer during product launches, promotional periods, or holidays.

Shipping Rates

• Standard Shipping: $5.99

• Free Standard Shipping on orders of $29.00 or more

Free-shipping eligibility is based on the merchandise subtotal after discounts and before taxes.

Available shipping methods and the final shipping charge will be displayed at checkout.

Estimated Delivery Time

Standard shipping within the United States typically takes 5–8 business days after the order has been shipped.

Including processing time, most orders are expected to arrive within approximately 6–11 business days from the order date.

Delivery estimates are provided for reference and are not guaranteed. Weekends and holidays are not counted as business days.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.

Shipping Delays

Delivery may occasionally be delayed because of severe weather, carrier disruptions, peak shipping periods, incorrect address information, or other circumstances outside our reasonable control.

If we are unable to ship your order within the stated processing period, we will contact you with an updated shipping estimate and, where applicable, the option to cancel the order for a refund.

Address Changes

Please review your shipping address carefully before submitting your order.

If you need to request an address change, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed, and addresses cannot be changed after an order has shipped.

CMSH Strawberry Life is not responsible for delivery problems caused by incomplete or incorrect address information provided by the customer. Additional shipping charges may apply if an order must be resent.

Lost Packages

If tracking shows that your package has not moved for an extended period or the carrier confirms that it has been lost in transit, please contact us. We will work with the carrier to investigate and determine an appropriate resolution, which may include a replacement or refund.

Please report a potentially lost package within 14 days after the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check with household members, neighbors, front desks, mailrooms, and other secure delivery locations.

3. Allow up to 48 hours, as some carriers may mark a package as delivered before the final handoff.

4. Contact the shipping carrier for additional delivery information.

If the package is still missing, contact us within 7 days of the recorded delivery date. We will assist with the carrier investigation. Packages reported outside this period may not be eligible for replacement or reimbursement.

Contact Us

For questions about shipping or delivery, please contact:

Email: support@cmshlife.com
WhatsApp: +1 (408) 396-2679

Our contact channels accept messages 24/7. Messages received during regular support hours are typically answered within 1 business day. Messages received outside regular support hours are usually answered within 24 hours.